Return & Refunds

Return and Refund Policy

At IK Pharmacy, we value your satisfaction. Our return policy allows you to return your order within 14 days of receiving it. Below are the details and steps to guide you through the return and refund process.

How to Return an Order

You can return a full or partial order within 14 days of delivery by following these steps:

  1. Contact Us:
  2. Receive Return Label:
    • After contacting us, you will receive a return label and detailed instructions.
  3. Include Freebies:
    • If returning a full order, ensure that any free items (e.g., gifts or promotional items) included in your original package are returned as well.

Refund Process

To qualify for a refund, the parcel must be unopened. Follow these steps:

  1. Request a Return Label:
    • Use our contact form to request a return label. Be sure to log in to your account and select the order number associated with the parcel you want to return.
  2. Ship the Parcel:
    • Attach the return label to the parcel and follow the provided instructions.
  3. Refund Processing:
    • Once we receive your returned parcel, we will process your refund.
    • If a refund to your original payment method is not possible, we may request your bank details.
    • Refunds for payments made via Bitcoin or cash in an envelope will only be issued through bank transfer.

Note: Refund processing may take between 1 to 3 weeks.

Reporting Issues with Your Order

Missing Items

If any items are missing from your order, please follow these steps within one week of delivery:

  1. Contact our Customer Support team using the contact form, ensuring you are logged in and referencing the correct order number.
  2. Provide a photo of the parcel contents along with a note showing the order number.

Damaged Items

If any items in your order are damaged during delivery, here’s what to do:

  1. Contact Support:
    • Email our support team or use the contact form. Make sure to log in to your account and reference the order with damaged items.
  2. Provide Evidence:
    • Send a clear photo of the damaged item along with a piece of paper displaying the order number.
  3. Evaluate Product:
    • Products with a sealed package must not be opened unless necessary to assess damage. Returns may be declined or incur charges if the product’s value is diminished.

Important Notes

  • The 14-day withdrawal period starts the day after your parcel is delivered.
  • Returns without prior notification may not be reimbursed. If you return a product without informing us, we may request a tracking code as proof before issuing a refund.
  • Refunds include the original shipping costs unless the return was made without notification.
  • Return Shipping Costs: These will not be reimbursed if the return is made without prior approval.

Refund Methods

Refunds will be issued as follows:

  • Cash in Envelope: Refunded via cash in envelope (at the customer’s risk).
  • Bank Transfer: Refunded to your bank account.
  • Credit Card: Refunded to your card (or via bank transfer if more than 30 days have passed since payment).
  • Bitcoin: Refunded via bank transfer.

Exclusions

  • Products with opened sealed packaging are not eligible for returns or refunds under the right of withdrawal.
  • Returns of damaged products may be declined if the damage is deemed to have occurred due to improper handling after delivery.

If you have questions about our return or refund policies, please contact us at [email protected]. We’re here to assist you!