Shipping & Delivery Worldwide
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Shipping Information
At the heart of our commitment to exceptional customer service is ensuring efficient, reliable, and discreet shipping. We strive to deliver your orders promptly while respecting your privacy. Our products are shipped from our warehouses located in McGaheysville, VA, USA, and Bradford, United Kingdom.
To guarantee successful delivery, please ensure you provide a valid and accurate name and delivery address. Invalid addresses may result in undelivered parcels, for which we cannot take responsibility.
Shipping Destinations
We are proud to ship to many countries worldwide. Before placing your order, please verify that your chosen items and country of delivery are eligible for shipping.
Shipping Options
1. Free Delivery
- Delivery Time: 2 to 10 working days.
- Delivery Addresses: We deliver only to private addresses. PO Boxes, Packstations, Relay Points, or public locations are not accepted.
- Tracking Information:
- Tracking details will be emailed to your registered email address once the parcel is shipped. Be sure to check your spam folder.
- Updates may not be available until the parcel reaches the destination country, which can take up to 10 business days.
- Delivery Process:
- Deliveries do not require a signature. If you’re not available, the courier will leave a note or, in some cases, place the parcel in your letterbox to speed up delivery.
- Specific delivery times or dates cannot be scheduled, and couriers will not call to confirm your availability.
- Local Couriers: Once your parcel reaches your country, the final delivery will be handled by a local courier.
2. UPS (Standard Shipping)
- Delivery Time and Costs: These vary depending on the destination country and are displayed at checkout.
- Tracking Information:
- Regular tracking updates will be emailed after the parcel is shipped, so you’ll always know its location.
- Free Shipping for Orders Over $500: UPS shipping is free for orders exceeding $500.
- Door-to-Door Service: Your order will be collected from our warehouse and delivered to your doorstep by UPS.
- Exclusions: This service is unavailable for Africa, Croatia, Hungary, Saudi Arabia, South Korea, China, and Thailand.
Packaging Options
To accommodate your privacy preferences, we offer two packaging options:
- Standard Packaging (Free)
- Stealth Packaging ($20)
- Designed for maximum discretion.
- Note: Free gifts like stickers, grinders, and smoking papers cannot be included with stealth packaging as they don’t fit inside the box.
Both packaging types have the same delivery timelines.
Important Notes
- Accuracy of Information:
Customers are responsible for providing correct delivery details. Incorrect or incomplete information may result in undelivered parcels, delays, or additional charges, which remain the customer’s responsibility. - Customs and Liability:
Once a parcel leaves our warehouse, the customer assumes full responsibility for it. IK Pharmacy is not liable for issues arising from international customs, including product content scrutiny or related charges.
If you have any questions about our shipping options or policies, feel free to contact us. We’re here to help!